Business Communication free essay sample

His vision to give young, fashion forward men and women a unique way to express their individuality through style resulted in millions of customers worldwide and propelled his designs to the forefront of the fashion industry. It all started in 1990, with a mere $1,100 in his bank account, Madden started crafting shoe designs from his Queens-based factory and the  Steve Madden  brand was born. With a lot of courage, years of experience in the footwear industry, and unique creative designs,  Steve Madden  formed his own successful enterprise. A year later, Madden introduced a redefined version of platform shoes, resulting in one of the most spectacular success stories in the early 1990s. Inspired by his favorite rock and roll stars of the 1970s, the thick, chunky heel became  Steve Maddens  signature and a phenomenon in womens shoes. Maddens footwear vision is continuously evolving. Steve once said, What inspires me is what I see people wearing on the streets of the world from New York to London and beyond. We also will have to identify the training and uptake strategies and IT goals and strategies. Recommendations In recommendation I will suggest that what other things company need and to improve or change for more good communications. Findings ,Conclusion And Recommendations Topic:1 Organisational Culture FINDINGS The Caltex is a fuel company as we know there are three to four hundred branches of Caltex Company in Newzealand. And this branch a part of a Caltex company as every company and organisation has dream and goal same like this Caltex company have their own goals and policies. Mr Pawan khanna who is the manager of this branch and he takes the responsibility to run this organisation . Caltex is fuel company and other side every Caltex do have convenience store. Moreover in the case of goals the company always try to accomplish the goal in market that company make high standard and good reputation in market and also try to sell better product and service to their customer for getting satisfaction and expectation of customers. Not only manager the every staff of company try to add the good values in company from which company can make good profit. There are 8 staff members are working in this organisation they all are responsible the main thing is this staff member are different countries like shrilanka, Fiji and India and they belongs to different culture but they all are friendly and polite each other they work together in organisation and they know the value of customer and how to respect to their customer because customer is precious for an any organisation so staff member have to show their soft nature to them. The owner of company has made some rule and regulation that is not give chance to any ethics between staff because all staff speaks only one language the wear same dress in workplace. The all staff of company knows very well about treaty Waitangi and whenever they serve the customer they give full respects to them mostly for Maori people whenever any Maori customer come in this organisation the staff members try to give them proper service with good manner that they can feel better and also they give discount on some things. Conclusion In conclusion it can be seen that the company main purpose is to fulfil the desire of their customer by providing them better service and selling good product so all staff are responsible for. Another thing is that all staff are polite and and friendly each other as well with customer they know the values and goals of company. And they also have the knowledge of ethics and culture or treaty Waitangi. The owner of company has made some rules for staff however they belongs different countries instead of this they have good communication with each other at workplace. Recommendations In recomdation I will like to say that in Caltex organisation director should give rewards and opportunity to his staff that they can motivated and also he should celebrate the festivals of other culture people together because of this they can know each other about culture and know about different languages. Topic:2 Organisation structure and communication channels In Caltex organisation structure is small there are 8 members are working like Director, Manager Supervisor and employees. The manager who is the first person of organisation who is responsible and handle to the staff even staff also responsible for their job but they all are work under the manager he makes the roster and make shifts according to the time for staff. Director of company has divided work into staff there are three departments in this organisation like information department, human resources department and operational department and these departments are handle by manager and supervisor or these group has different priorities and it works in different ways. All staff understand their nature and significance of their roles and manager also has given freedom to his staff to take some action according to their style because at the time any problems come the employees do not need to talk over and over to manager they can take action on the sport but in critical problem they need to get advice of manager then manager also talk to his owner. For more information and any new plans the director of organisation hire the meeting to his staff where he gives chance to every one to speak and put their views and ideas. Communication plays a key role in the success of any workplace program or policy in Caltex the all staff have to work inside of organisation whenever they need of any communication they can communicate with face to face if sometimes they do need to contact outside so they use mail service. In Caltex in the case of communication channel they have to talk each other face to face as in Caltex every staff member has to give report of whole day so they will send it manager and it goes to director so in this way staff plays the internal communication channel. In Caltex organisation they often use external communication channel as the company have some retailers and member so company has to contact with them so company need to contact them with external communication like price of products, price of fuels etc. Formal communication network very important for an company because in which company member makes plans. Most of time the director of company hire the meeting between staff members where they all discuss about new future plans where leader makes the decision according to the company. The Caltex also has some informal network with other fuel companies some time director has to attend meeting with other companies where companies hire the meetings together and they discussed the prices of fuel and G. S. T taxes . Conclusion In conclusion we can say the all staff of Caltex staff working in level of hierarchy and also there are network of communications and communication channel which work in company internal side and external side of company. On the other side the company structure is small and the work has divided in departments so it reduces the pressure of manager and they all are responsible. Recomdation In my opinion as company has different department but it is handle by manger according to me director of company should give some responsibility to other members of staff to handle some departments because of this manager can do other activities of company. Topic:3 Communication Technologies and tools Findings Caltex is a fuel company it open 24 hours and in the case of technology they use different types of technology like in fuel pumps whenever any customer come for getting fuel for their vehicle so they don’t need to come inside the store because Caltex organisation use such technology from which customer automatically get fuel and sometime if customer need to talk with staff member so they can talk with mike because Caltex has speakers and mikes technology from which they can communicate each other and also credit card service available if any one pay with credit card it all save the time of customer. Moreover in the case of advertisement and promotion for the the Caltex organisation they take the help of internet technology like there are some websites where we can registered and these websites help us to promotion and publicity for example the Caltex organisation update all the information on Caltex. co. nz in this web site every can get information about Caltex. On the other side the Caltex organisation has three departments they all are also use technology tools for run the business. Human resources management-This department process of an organisation or human resources for the training and selection of employees. In this Caltex organisation take online test of employees even they have to give trial in company for getting jobs. Informational department- Information management is the collection and management of information from one or more sources and the distribution of that information to one or more audience. In this department Caltex company have to gain lot of information from external side so they use fax and mail technology for it. Operational department-The department of operational management covers productions management, distribution product and process development in general as well as information and communication in modern industrial and service enterprises. In case of service and product these days customer demand for high technology so Caltex organisation has some good product For Example techron, the special ingredient in all Caltex petrol, makes them unbeatable at keeping vital engine parts clean, helping your car perform at its best. Lower quality fuels can leave harmful deposits in your cars engine. As these deposits accumulate over time, your car may begin to hesitate and stumble during acceleration, knock or lose power. Caltex fuels with the techron additive are unbeatable at cleaning up and avoiding deposits. Theres no better way for you to protect and maintain your engines performance than by using Caltex with techron. In the case communication technology all staff use fax and telephones technology and all staff have cell phons that they can make contact with manager any time so sometime in urgent manager also contact with his staff for example if manager have to go outside of work he can be late and delay so manager has to give message and call to their employees. Conclusion In conclusion it can be seen that all Caltex company has established and dependent on technology there are some departments in organisation which getting profit of technology in different way. Manager of company has main responsibility to focus on this technology and tools and he has given responsibility to his staff to operate this technology. Recommendation As per my point of view I think company should make technology department in business which can help to get more advancement in technology and it will give better service to customer because this department motivate to other department by technology tools .